Waitlist Enrollment Issue, 8/19
An enrollment issue occurred in the early morning hours on Monday, Aug. 19 that affected waitlisted students.
The process to repopulate waitlist capacities when open enrollment began and when waitlist processing resumed (12:01 a.m.) did not run as scheduled. As a result, some students were enrolled in classes ahead of students on waitlists before the issue was detected and swiftly resolved. These incorrect enrollments occurred when sections had students drop a class section during this timeframe creating open seats and permitting non-waitlisted students to enroll. These students should have been placed at the bottom of the waitlist.
Unfortunately, neither Campus Solutions nor Cognos has point in time data for enrollment and waitlists, as such, we are not able to easily retrieve a list of impacted students to contact with resolution or options.
We recommend that if there is a student or class in question, advisors or the Office of the Registrar can review individual student enrollment request history to see how to best support them. Please contact cusisdev@colorado.edu if you’d like help with this process.
We apologize for this processing error and inconvenience it caused for students and advisors. To mitigate such issues in the future, we are considering having open enrollment start during business hours to ensure we have staffing for troubleshooting and support if/as needed.